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Terms of Service

Please read these terms carefully before using the STRAETCH platform.

Effective: January 2026
Version 2.0

1. Introduction and Acceptance

1.1 Agreement

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Action & Consequence AB, a Swedish limited company ("Company," "we," "us," or "our"), governing your access to and use of the STRAETCH platform and all related services, features, content, and applications (collectively, the "Service").

1.2 Acceptance

BY CREATING AN ACCOUNT, ACCESSING, OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICE.

1.3 Authority to Bind

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" includes both you individually and the organization.

1.4 Additional Agreements

These Terms incorporate by reference:

  • Our Privacy Policy
  • Our Data Processing Agreement (for business customers)
  • Our Acceptable Use Policy
  • Any order forms or subscription agreements

2. Definitions

TermDefinition
"Content"All text, graphics, images, videos, data, software, and other materials uploaded, submitted, or created through the Service.
"Customer Data"All data, content, and information submitted, uploaded, or entered by you or on your behalf into the Service.
"Platform Data"Data obtained from third-party platforms (such as LinkedIn or Meta) through integrations you authorize.
"AI-Generated Content"Content created by artificial intelligence features within the Service.
"Subscription"Your paid access to the Service under a specific plan.
"User"Any individual who accesses or uses the Service.

3. Service Description

3.1 Platform Overview

STRAETCH is a marketing strategy and AI-powered content platform that provides:

Marketing strategy development tools
AI-assisted content generation
Social media publishing and management
Campaign planning and calendar management
Brand asset management
Analytics and reporting
Team collaboration features

3.2 Service Availability

We aim to provide 99.5% uptime but do not guarantee uninterrupted service. The Service is provided "as is" and "as available."

3.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will make reasonable efforts to provide advance notice of material changes.

4. Account Registration and Security

4.1 Account Requirements

To use the Service, you must:

  • Be at least 18 years of age
  • Provide accurate and complete registration information
  • Maintain and promptly update your account information
  • Keep your login credentials secure and confidential
  • Notify us immediately of any unauthorized access

4.2 Account Responsibility

YOU ARE SOLELY RESPONSIBLE FOR ALL ACTIVITIES THAT OCCUR UNDER YOUR ACCOUNT, WHETHER OR NOT AUTHORIZED BY YOU. We are not liable for any loss or damage arising from your failure to maintain account security.

4.3 Account Termination

We may suspend or terminate your account at any time for any reason, including but not limited to:

  • Violation of these Terms
  • Suspected fraudulent or illegal activity
  • Non-payment of fees
  • Extended periods of inactivity
  • Request from law enforcement

5. Subscriptions and Payment

5.1 Subscription Plans

Access to certain features requires a paid subscription. Plan details, pricing, and features are available on our website and may change.

5.2 Free Trials

We may offer free trials at our discretion. Trials are limited to one per company. After trial expiration, continued access requires a paid subscription.

5.3 Payment Terms

  • All fees are stated in the currency specified and are exclusive of taxes unless otherwise noted
  • Payment is due in advance for the subscription period
  • We use Stripe for payment processing; by providing payment information, you agree to Stripe's terms
  • Subscription fees are non-refundable except as expressly stated herein or required by law

5.4 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before renewal. You authorize us to charge the applicable renewal fee.

5.5 Price Changes

We may change prices with at least 30 days' notice before your next renewal. Continued use after price changes constitutes acceptance.

5.6 Taxes

You are responsible for all applicable taxes. We will collect and remit taxes where legally required.

6. User Content and Data

6.1 Your Ownership

You retain all ownership rights to Customer Data you submit to the Service. We claim no ownership over your content.

6.2 License Grant to Us

By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process your Customer Data solely as necessary to provide the Service.

6.3 Your Responsibilities

You are solely responsible for:

  • The accuracy, quality, and legality of your Customer Data
  • Obtaining all necessary rights and permissions for content you upload
  • Ensuring your use of the Service complies with all applicable laws
  • Backing up your data (we provide export features but are not a backup service)

6.4 Prohibited Content

You must not upload, submit, or transmit any content that:

Violates any law or regulation
Infringes intellectual property rights of others
Contains malware, viruses, or harmful code
Is defamatory, obscene, or harassing
Contains personal data without proper consent
Violates the terms of any third-party platform integrations

6.5 Content Removal

We reserve the right to remove any content that violates these Terms, without notice or liability.

7. AI-Generated Content

7.1 Nature of AI Content

AI-generated content is created by artificial intelligence based on your inputs and prompts. We do not guarantee the accuracy, originality, or fitness for purpose of AI-generated content.

7.2 Your Review Responsibility

YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, EDITING, AND APPROVING ALL AI-GENERATED CONTENT BEFORE USE. We strongly recommend human review of all AI outputs.

7.3 No Liability for AI Output

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL LIABILITY FOR AI-GENERATED CONTENT, INCLUDING BUT NOT LIMITED TO:

  • Factual errors or inaccuracies
  • Plagiarism or copyright infringement
  • Offensive or inappropriate content
  • Legal or regulatory violations
  • Reputational harm
  • Business losses resulting from use of AI content

7.4 Intellectual Property in AI Content

Subject to your compliance with these Terms, you may use AI-generated content for your business purposes. We make no representations regarding intellectual property rights in AI-generated content.

7.5 AI Training

Your Customer Data is NOT used to train our AI models. We use OpenAI with zero-retention settings, and your data is anonymized before processing.

8. Third-Party Integrations

8.1 Social Media Platforms

The Service allows you to connect third-party platforms including LinkedIn and Meta (Facebook/Instagram). By connecting these platforms:

  • You represent that you have the authority to connect the account
  • You agree to comply with each platform's terms of service
  • You acknowledge that platform integrations may change or become unavailable
  • You understand that data shared with platforms is governed by their privacy policies

8.2 Platform Responsibility

WE ARE NOT RESPONSIBLE FOR THE ACTIONS, POLICIES, OR TERMS OF THIRD-PARTY PLATFORMS. We do not control and are not liable for:

  • Platform availability or functionality
  • Changes to platform APIs or terms
  • Account suspensions by platforms
  • Data handling by platforms
  • Content published to platforms

8.3 Platform Tokens

We store encrypted access tokens for connected platforms. You may disconnect platforms at any time through settings.

9. Intellectual Property

9.1 Our Ownership

The Service, including all software, technology, designs, trademarks, and proprietary content, is owned by Action & Consequence AB and protected by intellectual property laws. Nothing in these Terms grants you ownership rights to any part of the Service.

9.2 License to Use Service

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

9.3 Restrictions

You must not:

Copy, modify, or create derivative works of the Service
Reverse engineer, decompile, or disassemble the Service
Rent, lease, lend, sell, sublicense, or transfer access to the Service
Remove or alter any proprietary notices
Use the Service to build a competing product
Circumvent any access or usage restrictions

9.4 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without compensation or attribution.

10. Confidentiality

10.1 Confidential Information

"Confidential Information" includes all non-public information disclosed by either party, including business plans, technical data, product information, and Customer Data.

10.2 Obligations

Each party agrees to:

  • Protect Confidential Information using reasonable care
  • Not disclose Confidential Information to third parties without consent
  • Use Confidential Information only as necessary for the purposes contemplated herein

10.3 Exceptions

Confidential Information does not include information that:

  • Is or becomes publicly available without breach
  • Was known to the receiving party before disclosure
  • Is independently developed without reference to Confidential Information
  • Is required to be disclosed by law (with notice where permitted)

11. Disclaimers

11.1 "As Is" Provision

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

11.2 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY OR RELIABILITY OF RESULTS
  • AVAILABILITY OR UNINTERRUPTED SERVICE
  • SECURITY (DESPITE OUR SECURITY MEASURES)
  • ERROR-FREE OPERATION

11.3 No Professional Advice

The Service provides tools and AI assistance for marketing purposes. IT DOES NOT CONSTITUTE LEGAL, FINANCIAL, OR PROFESSIONAL ADVICE. You should consult qualified professionals for such matters.

11.4 Third-Party Services

We do not warrant or endorse any third-party services, including but not limited to social media platforms, AI providers, and payment processors.

12. Limitation of Liability

12.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ACTION & CONSEQUENCE AB, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • LOSS OF PROFITS, REVENUE, OR BUSINESS
  • LOSS OF DATA OR DATA CORRUPTION
  • LOSS OF GOODWILL OR REPUTATION
  • COST OF SUBSTITUTE SERVICES
  • ANY DAMAGES ARISING FROM AI-GENERATED CONTENT
  • ANY DAMAGES ARISING FROM THIRD-PARTY PLATFORM INTEGRATIONS

REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF:

  • THE AMOUNTS PAID BY YOU IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR
  • ONE HUNDRED EUROS (€100)

12.3 Essential Purpose

THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND SHALL SURVIVE ANY TERMINATION OF THESE TERMS.

12.4 Basis of the Bargain

THE DISCLAIMERS AND LIMITATIONS IN THESE TERMS ARE A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND US. THE SERVICE WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS.

13. Indemnification

13.1 Your Indemnification

You agree to indemnify, defend, and hold harmless Action & Consequence AB, its affiliates, officers, directors, employees, agents, and licensors from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service
  • Your Customer Data
  • Your violation of these Terms
  • Your violation of any law or third-party rights
  • Your use of AI-generated content
  • Content you publish through social media integrations
  • Your violation of any third-party platform's terms
  • Any claim by a third party related to your use of the Service

13.2 Procedure

We will promptly notify you of any claim and provide reasonable cooperation (at your expense). We reserve the right to participate in the defense with counsel of our choosing.

14. Termination

14.1 Termination by You

You may terminate your account at any time through settings or by contacting support. Termination does not entitle you to a refund of prepaid fees.

14.2 Termination by Us

We may terminate or suspend your access immediately, without prior notice or liability, for any reason, including:

  • Breach of these Terms
  • Non-payment
  • Request by law enforcement
  • Discontinuation of the Service

14.3 Effect of Termination

Upon termination:

  • Your right to use the Service ceases immediately
  • We may delete your Customer Data after 30 days (you may export before then)
  • All provisions that should reasonably survive will survive, including intellectual property, disclaimers, limitations of liability, and indemnification

14.4 Data Export

You may request data export within 30 days of termination. After this period, we are under no obligation to retain or provide your data.

15. Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Sweden, without regard to conflict of law principles.

15.2 Jurisdiction

Any disputes arising out of or relating to these Terms shall be resolved exclusively in the courts of Stockholm, Sweden. You consent to personal jurisdiction in such courts.

15.3 Informal Resolution

Before filing any formal legal action, you agree to attempt informal resolution by contacting us at compliance@straetch.com. We will attempt to resolve disputes within 30 days.

15.4 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

15.5 Limitation Period

ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ARISES, OR IT IS PERMANENTLY BARRED.

16. Compliance

16.1 Export Controls

You agree to comply with all applicable export control laws and regulations. You represent that you are not located in, or a national of, any country subject to trade sanctions.

16.2 Anti-Corruption

You agree not to use the Service for any purpose that violates anti-corruption laws, including offering bribes or kickbacks.

16.3 Data Protection

You agree to comply with all applicable data protection laws when using the Service, including GDPR and CCPA where applicable.

17. General Provisions

17.1 Entire Agreement

These Terms, together with incorporated documents, constitute the entire agreement between you and us regarding the Service.

17.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

17.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of such right or provision.

17.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely.

17.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

17.6 Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control.

17.7 Notices

Notices to you may be sent to your account email. Notices to us must be sent to compliance@straetch.com.

17.8 Language

These Terms are provided in English. In case of any conflict with translations, the English version prevails.

18. Acceptable Use Policy

18.1 Prohibited Uses

You must not use the Service to:

Violate any law or regulation
Infringe intellectual property rights
Transmit malware, viruses, or harmful code
Engage in unauthorized access or hacking
Send spam or unsolicited communications
Harass, abuse, or threaten others
Impersonate others or misrepresent affiliation
Interfere with service operation or security
Scrape or harvest data without authorization
Use for surveillance, discrimination, or harassment
Circumvent usage limits or restrictions
Use in ways that violate third-party platform terms

18.2 Enforcement

Violations may result in immediate account suspension or termination, without refund or notice.

19. Service Level Commitment

19.1 Uptime Target

We target 99.5% uptime for the Service, measured monthly, excluding scheduled maintenance.

19.2 No Guarantee

This is a target, not a guarantee. We are not liable for downtime or service interruptions.

19.3 Scheduled Maintenance

We will endeavor to provide advance notice of scheduled maintenance affecting service availability.

20. Changes to Terms

20.1 Modifications

We may modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect.

20.2 Acceptance

Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree, you must stop using the Service.

21. Contact Information

For questions about these Terms:

Legal Contact

Action & Consequence AB

Stockholm, Sweden

Version: 2.0 | Last Updated: January 2026 | Contact: compliance@straetch.com

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